Some users have reported the problem of Connect using a dial up modem being greyed out and unselectable while setting up a new connection with the New Connection Wizard.

1. Check to see if Modem drivers have been installed and there is an actual Modem connected to the PC.

2. You might have upgraded your computer to Microsoft Windows XP from Microsoft Windows 98, or there may be a registry fault as per the following Microsoft Article:

   http://support.microsoft.com/default.aspx?scid=kb;en-us;320558

3. There may be a registry fault as per the following WinBook Tech Article:

   http://www.winbookcorp.com/_technote/WBTA20000897.htm

4. This problem may occur if you restore Windows XP or if you install Service Pack 1

   http://support.microsoft.com/kb/329441

5. You might see the following error:

   Error 711: Cannot load Remote Access Service Connection Manager.

   The Microsoft Knowledge Base has an article on this error:

   http://support.microsoft.com/?kbid=330163